Customer Experience

Removing or Deleting Negative Reviews: What You Should Know

Negative reviews can be tough to hear but they don’t have to ruin your parade. Here’s everything you need to know about removing or deleting negative reviews, with a good dose of pep talk, storyte...

Handling Negative Reviews: How to Respond Professionally

Let’s face it: negative reviews can sting. But here’s the deal—they’re also a golden opportunity. A chance to turn a disgruntled customer into a loyal fan and show everyone that you’re not just a ...